Kelvin L
apham, a 1976 graduate of Wayland High School and technician at Wayland Chrysler, is one of two Michigan men recognized as being among the top 27 FCA US LLC technicians out of more than 20,000 eligible participants to be recognized as a Mopar “Top Tech”
The Mopar “Top Tech” Program honors technicians who provide an elite level of service at FCA US dealerships. The award included a trip and tour of FCA US headquarters in Auburn Hills for Lapham and Thomas Robinson and special access to the North American International Auto Show in Detroit. The two technicians also were honored at the 2014 Mopar “Top Tech” banquet in Metro Detroit
Robinson works at Northland Chrysler Jeep® Dodge in Oak Park.
The Mopar “Top Tech” Program, reintroduced for 2014, rewards technicians who maintain and repair vehicles in a quick and efficient manner, delivering superb customer service. Techs are also recognized for their proficiency in areas including training and diagnostic capability.
“Thomas Robinson and Kelvin Lapham are two of our superstars of the service lane, technicians who keep customers coming back to our FCA US dealerships,” said Pietro Gorlier, president and CEO – Mopar Brand Service, Parts and Customer Care, FCA – Global “It is truly a great honor to receive one of only 27 Mopar ‘Top Tech’ Awards handed out in 2014. We thank these two FCA US technicians for their elite customer service and the teams at Northland Chrysler Jeep Dodge and Wayland Chrysler for nurturing a fantastic work environment in which technicians such as these can thrive.”
PHOTO: Kelvin Lapham
A well deserved award. Last Saturday our 10 year old cars original battery finally died. The wife and I went to Wayland Chrysler to get a new one. Kelvin Lapham was at the service counter and told us the battery we needed was out of stock as they had just sold the last one a few days earlier and it would sometime in the next week before they got more in. Well our car would not start with out a jump so that would be quite an inconvenience. So what did Kelvin do? He said he had a used battery that would work well enough to take us until the new one came in. While the wife and I walked across the road for coffee at the Auction House Café, Kelvin pulled our car inside and installed that battery. When he finished he delivered it to us at the Café and said see you next week. That, friends, is service above the normal. He is truly an asset to the Wayland community.
Kelvin has always amazed me with his knowledge of dodge vehicles. I have had several Dodge trucks and Kelvin along with Wayland Chrysler is the biggest reason for that. Kelvin remembers the things I have fixed on my trucks better than I do. Wayland is lucky to have him. Congratulations Kelvin, well deserved.